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Ethical Behavior
· We work to maintain a high standard of personal accountability which should be evident in the way we relate to our each other and our clients.
Honesty and Integrity
· These values are basic building blocks of every interaction the company has, whether it is with its clients, employees or the community. Our goal is to at all times to be open, honest and to act as thought no one is watching.
Growth and Development
· We understand the concept that if a company is not growing, it is dying. The awareness serves as a motivator to us to never become complacent and satisfied with the status quo and to each day work to rediscover the needs of our employees, clients and the community and strive to meet those changing needs.
Commitment to our Clients/Patients
· Our commitment to our clients/patients is founded in unparalleled customer service; exceptional veterinary care at a fair price with comprehensive life stage plans is the foundation of each client/patient relationship.
Commitment to our Community
· Lainer Animal Hospital is committed to an active presence in the community through public outreach, raising pet care awareness and providing channels for the community to connect with each other, their pets and our services.
Commitment to our Employees
· We are committed to developing each individual employee through a heightened awareness of their unique strengths and personal aspirations and goals.
Innovation
· Innovative pet care and business management is a driving force behind our goal of providing the best quality care available at a fair price.
· Technology must remain a component in innovation as technology is how society is relating more and more to business.
· We must re-invent ourselves and our service daily to continue meeting the needs of our client/patients.
· Creative solutions and thinking outside the box will key pieces in staying innovative.
Education
· We are dedicated to the continued and ongoing education of our employees, our patients and the community in order to heighten the awareness of and provide a deeper appreciation for the human-animal bond.
Communication
· Effective communication is a continuous objective which is essential to promoting teamwork, accountability and quality patient services.
Teamwork
· Team unity is a strong undercurrent to everything we do each day and is demonstrated in how we provide service, how we accomplish goals and how we solve problems.
Initiative
· We encourage and empower our team members to think and act proactively in decision making and problem solving in the care of our patients.
Accountability
· Accountability and responsibility is a basic value and the glue that holds all values as the core of what we do each day.
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